Call Center Sales Representative II (Experienced)

About the role

MCI is seeking experienced Call Center Sales Representatives to join our high-performing outbound sales team. This role involves making outbound calls to existing and prospective customers, promoting and selling products and services tailored to customer needs, and delivering exceptional customer experiences.

Responsibilities

• Make outbound calls to existing and prospective customers
• Promote and sell products and services tailored to customer needs
• Upsell and cross-sell based on customer profiles and preferences
• Actively listen to understand customer needs and recommend solutions
• Use internal systems to manage accounts and process transactions
• Collaborate with internal teams to resolve customer issues
• Follow scripts, policies, and procedures to ensure compliance
• Maintain accurate records of customer interactions and sales
• Protect sensitive customer data and ensure privacy standards are met
• Escalate complex issues to supervisors or support teams
• Stay up to date with training, product updates, and program changes
• Maintain attendance, punctuality, and performance goals

Qualifications

• Must be 18 years or older with a high school diploma or equivalent
• Previous experience in a call center or outbound sales environment preferred
• Strong verbal and written communication skills
• Typing speed of 20+ WPM
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Basic understanding of Windows operating systems
• Dependable, punctual, and goal-oriented
• Excellent problem-solving and conflict resolution skills
• Customer-focused, empathetic, and solution-driven
• Able to multitask and manage time effectively
• Comfortable in a fast-paced, evolving environment
• Strong team player with excellent interpersonal skills

Benefits

We offer a variety of benefits and incentives to support and reward our team members, including:

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

Pay

Starting compensation is based on experience, and we offer a competitive compensation and benefits package.

Schedule

The schedule for this role is typically full-time, with flexible working hours to accommodate customer needs.