Call Center Sales Representative II (Experienced)

About the role

MCI is seeking experienced Call Center Sales Representatives to join our high-performing outbound sales team. This role involves connecting with current and potential customers, promoting and selling products and services tailored to customer needs, and delivering exceptional customer experiences.

Responsibilities

• Make outbound calls to existing and prospective customers
• Promote and sell products and services tailored to customer needs
• Upsell and cross-sell based on customer profiles and preferences
• Actively listen to understand customer needs and recommend solutions
• Use internal systems to manage accounts and process transactions
• Collaborate with internal teams to resolve customer issues
• Follow scripts, policies, and procedures to ensure compliance
• Maintain accurate records of customer interactions and sales
• Protect sensitive customer data and ensure privacy standards are met
• Escalate complex issues to supervisors or support teams
• Stay up to date with training, product updates, and program changes
• Meet or exceed attendance, punctuality, and performance goals

Qualifications

• Must be 18 years or older with a high school diploma or equivalent
• Previous experience in a call center or outbound sales environment preferred
• Strong verbal and written communication skills
• Typing speed of 20+ WPM
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Basic understanding of Windows operating systems
• Dependable, punctual, and goal-oriented
• Excellent problem-solving and conflict resolution skills
• Customer-focused, empathetic, and solution-driven
• Able to multitask and manage time effectively
• Comfortable in a fast-paced, evolving environment
• Strong team player with excellent interpersonal skills

Benefits

We offer a variety of benefits and incentives to support and reward our team members, including:

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

Compensation Details

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. Our compensation and benefits packages are designed to be competitive and to grow with you over time.

Conditions of Employment

• Must be authorized to work in the country where the job is based
• Subject to the program and location of the position
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
• Job offers are contingent on background/security investigation results
• Must be willing to submit to drug screening
• Job offers are contingent on drug screening results

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment.

Diversity and Equality

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.