Call Center Sales Representative

About the role

MCI is a fast-growing tech-enabled business services company with a strong call center presence and operations spanning multiple countries. We provide CX, BPO, and XaaS solutions across various industries like healthcare, retail, government, education, telecom, technology, and finance. Our contact centers leverage advanced technologies to enhance customer journeys, drive scalability, and reduce costs. We foster an inclusive environment where professionals can build meaningful careers and contribute to our global success.

Responsibilities

• Make outbound calls to potential and existing customers
• Promote and sell products or services tailored to customer needs
• Handle objections and close sales effectively
• Maintain accurate records of sales activities and customer interactions
• Follow up on leads and respond to customer inquiries
• Stay informed about product updates, promotions, and offerings

Requirements

• Must be 18 years or older
• High school diploma or GED required
• Fluent in English and Spanish (spoken and written)
• Strong sales and persuasion skills
• Excellent communication and negotiation abilities
• Ability to work in a fast-paced, target-driven environment
• Previous sales or telemarketing experience is a plus

Qualifications

• All positive, and driven applicants are encouraged to apply
• The Ideal candidates for this position are highly motivated and dedicated
• Must be authorized to work in the country where the job is based
• Subject to the program and location of the position
• Willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
• Willing to submit to drug screening

Skills

• Outbound calling skills
• Sales and persuasion skills
• Customer service and relationship building
• Product knowledge and understanding
• Time management and organizational skills

Benefits

• Comprehensive medical, dental, and vision coverage
• Paid time off
• Incentive programs
• Retirement savings
• Disability insurance
• Life insurance
• Accident and critical illness insurance
• Training and career growth opportunities

Pay

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Schedule

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Contact Us

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!