Call Center Sales Representative II (Experienced)

About the role

MCI is seeking experienced Call Center Sales Representatives to join our high-performing outbound sales team. This role involves connecting with current and potential customers, promoting and selling products and services tailored to customer needs, and delivering exceptional customer experiences.

Responsibilities

• Make outbound calls to existing and prospective customers
• Promote and sell products and services tailored to customer needs
• Upsell and cross-sell based on customer profiles and preferences
• Actively listen to understand customer needs and recommend solutions
• Use internal systems to manage accounts and process transactions
• Collaborate with internal teams to resolve customer issues
• Follow scripts, policies, and procedures to ensure compliance
• Maintain accurate records of customer interactions and sales
• Protect sensitive customer data and ensure privacy standards are met
• Escalate complex issues to supervisors or support teams
• Stay up to date with training, product updates, and program changes
• Maintain attendance, punctuality, and performance goals

Qualifications

• Must be 18 years or older with a high school diploma or equivalent
• Previous experience in a call center or outbound sales environment preferred
• Strong verbal and written communication skills
• Typing speed of 20+ WPM
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Basic understanding of Windows operating systems
• Dependable, punctual, and goal-oriented
• Excellent problem-solving and conflict resolution skills
• Customer-focused, empathetic, and solution-driven
• Able to multitask and manage time effectively
• Comfortable in a fast-paced, evolving environment
• Strong team player with excellent interpersonal skills

Benefits

We offer a variety of benefits and incentives to support and reward our team members, including:

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

Pay

Starting compensation is based on experience, and we offer a competitive compensation and benefits package.

Schedule

The schedule for this role is typically full-time, with flexible working hours to accommodate the needs of the team and the business.