Contact Center Representative II (Experienced)

We are seeking a Contact Center Representative (Level II) to support inbound and outbound customer service, technical support, and sales efforts. In this role, you will manage calls professionally and courteouslyresolve customer issues with a focus on first call resolutionresearch internal systems and collaborate across departmentsdocument interactions accurately and process claimsconduct needs-based conversations to identify solutionsuse training resources to provide accurate information and follow protocolsmaintain confidentiality and escalate complex issues when necessaryparticipate in training and team meetingsadhere to attendance and scheduling requirements Qualifications Include 18+ years old with a high school diploma or equivalent Strong communication and organizational skills Proficiency in Microsoft Office and Windows Reliable, with excellent time management and problem-solving skills Customer-focused, empathetic, and professional Ability to multitask and work in a fast-paced environment Team-oriented with strong interpersonal skills Additional Conditions Authorization to work, background/security checks, and drug screening required Compensation offers benefits such as paid time off, incentives, health plans, retirement options, and career growth opportunities Training provided to develop skills and support career advancement