Call Center Customer Service Representative $22 hourly
What You'll Do
As a Call Center Customer Service Representative, you will be a key connection point between our customers and the support they need. From answering incoming calls to assisting with order inquiries, delivery scheduling, account updates, and service questions, you will ensure customers feel heard, valued, and confident in their purchase journey. You will represent our brand with professionalism and care through phone conversations as well as written communication via chat and email. You’ll work both independently and with a supportive team to enhance every customer interaction and reinforce our commitment to exceptional service.
What We Need From You
- A commitment to delivering genuine, friendly, and professional service across phone, chat, and email interactions.
- Strong communication skills, with the ability to clearly guide customers verbally and in writing.
- Excellent listening skills and the ability to multitask in a fast-paced call center environment.
- The ability to troubleshoot and proactively resolve escalated customer concerns.
- A collaborative mindset to support fellow team members and advocate for customer needs.
- Flexibility to work within a 7-day-a-week call center schedule, with operating hours from 8:00am–6:00pm.
Qualifications
- High school diploma or equivalent required.
- Experience in a customer service role preferred.
- Basic computer skills including proficiency with Microsoft Office applications.
Benefits
- Competitive and comprehensive compensation packages including health benefits, 401k with company match plus profit sharing.
- Cross training opportunities.
- Annual breakfast prepared by our owners.
Pay
Compensation is commensurate with experience.
Schedule
Work a 7-day-a-week call center schedule with operating hours from 8:00am–6:00pm.
Company Information
Raymour and Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.