Customer Service Representative - $22-23/hr.

About the role

This role is ideal for someone who enjoys helping people, managing multiple priorities, and providing exceptional service in a fast-paced environment.

Responsibilities

• Provide prompt, professional customer support via phone, email, and chat.
• Listen carefully to customer inquiries and identify appropriate solutions.
• Process new memberships, membership renewals, product orders, and subscription requests.
• Conduct monthly outreach to members regarding upcoming membership renewals.
• Maintain and update member and customer account information.
• Assist members with questions related to memberships, events, publications, products, and services.
• Process event registrations, transfers, payments, and refunds.
• Prepare and distribute registration confirmations, receipts, and invoices.
• Support event administration, including badge preparation and attendee record management.
• Assist with collections efforts for outstanding invoices.
• Collaborate with internal departments to ensure accurate financial recordkeeping, including accounts payable-related activities.
• Partner with the reception team to manage front desk responsibilities, greet visitors, and direct incoming calls.
• Represent the organization at local events and meetings as needed, with occasional local travel required.

Requirements

• 2+ years of customer service, administrative, membership services, or related experience required.
• Proficiency in Microsoft Office Suite, including a working knowledge of Microsoft Excel.
• Excellent verbal and written communication skills.
• Strong attention to detail and commitment to providing accurate, timely responses.
• Ability to prioritize tasks, solve problems, and manage multiple responsibilities effectively.
• Comfortable working both independently and collaboratively within a team environment.

Qualifications

Postsecondary education is preferred but not required.

Pay

$22-23/hr.

Schedule

Mon - Fri, 8:30am - 5:00pm

Location

Eden Prairie, MN

Type

Contract-to-hire