Customer Service Representative (NV) - $22/hr

About the role

Rapid Response is a national leader in the monitoring of alarms and security systems, designated as an Essential Business by the Department of Homeland Security. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada, we serve as a critical response center focusing on protecting life, residences, and businesses.

Responsibilities

• Successfully complete all required training and follow company protocols and procedures
• Process outbound calls to customers and authority agencies in a call center setting, some inbound
• Provide detail-oriented customer service and empathetic support to our customers with a sense of urgency
• Respond to, verify, and dispatch on emergency signals
• Handle security alarm activations for residences and businesses in a professional manner
• Multitask and remain calm in various stressful situations

Qualifications

• Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service
• Proficient computer, written, and verbal skills
• Comfortable using a headset in a high call volume setting
• Successfully clear drug screen and background check to meet industry and security licensing requirements

Benefits

• Annual salary increases, shift differentials, and performance bonuses
• Medical, Dental, Vision, and 401k
• Additional compensation for bilingual in Spanish
• Paid vacation and sick time
• Wellness Program + Wellness
• Days off

Schedule

• Variety of stable shifts to choose from that accommodate individual needs
• 24/7 call center with weekends, holidays included
• Shift differentials for hours worked outside of standard business hours

Pay

• Hourly rate starting at $22
• Second shift, third shift, weekend, and Spanish pay rate differentials apply