Customer Service Representative - $22.50 per hour

About the Role

This Customer Service Representative role focuses on supporting patients through a virtual care platform and helping create a smooth, professional, and positive service experience.

Responsibilities

• Welcome patients with a professional, courteous, and supportive approach while serving as a primary point of contact within the virtual care platform.
• Answer incoming patient calls in a courteous and professional manner.
• Respond to patient questions and concerns and provide appropriate solutions when possible.
• Maintain accurate patient accounts and information.
• Coordinate with the medical team to assist with patient scheduling.
• Serve as a liaison between patients and the patient care team.
• Provide leadership and guidance to other Customer Service Representatives.

Requirements

• At least 2 years of related professional experience, including experience in a call center, patient coordination, claims, or a similar environment.
• At least 2 years of remote work experience.
• Ability to handle confidential and sensitive information appropriately.
• Strong customer service skills and a professional approach to patient interactions.
• Strong problem-solving and decision-making abilities.
• Computer proficiency and experience with Google Suite are preferred.
• Previous experience working in the medical field is preferred.

Benefits

• Medical, dental, and vision coverage.
• Paid time off, including vacation, sick time, and public holidays.
• Training and development opportunities.