Call Center - Benefits Advisor

Make an Impact in Healthcare Customer Experience. Are you passionate about helping people and delivering exceptional service? Join a leading healthcare organization as a Member Experience Representative where you'll play a vital role in supporting members and providers with their health insurance needs. This is a great opportunity for candidates with call center experience (any industry) who are looking to step into the growing healthcare field.

Responsibilities

• Handle 50–60 inbound calls daily
• Assist with claims, benefits, and eligibility inquiries
• Provide clear, accurate, and empathetic communication
• Navigate multiple systems to resolve concerns efficiently
• Maintain exceptional customer service standards

Requirements

• Call center experience (required, any industry)
• Strong communication and problem‑solving skills
• Ability to multitask and manage a high call volume
• Reliable, professional, and customer‑focused mindset
• Healthcare experience is a plus (not required)

Work Environment & Schedule

Location: Minneapolis, MN 55439. Onsite initially, with hybrid flexibility after 6 months.

• Shift options: between 7:00 AM – 7:00 PM, 8‑hour shifts (assigned after training)
• Candidates select top 3 preferences (not guaranteed but often accommodated)

Training Details

• First 3 weeks: onsite training, 30 hours/week
• During Week 1, you’ll select your preferred shifts
• Standard schedule includes 15‑minute paid breaks and a 30‑minute unpaid lunch

Compensation

• Pay range: $20.00 – $21.00/hour (posted range); the formal pay range for this position is $21.00 – $21.00/hr. Individual compensation depends on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job‑related factors.
• Background check required
• Interview: ASAP

Benefits

Why join us:

• Get your foot in the door in the healthcare industry
• Supportive training and onboarding program
• Opportunity to transition into a hybrid work model after 6 months
• Be part of a mission‑driven team that values member care

If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (pre‑tax and Roth post‑tax contributions available)
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Job Type & Location

This is a Contract‑to‑Hire position based out of Minneapolis, MN. The workplace type is fully onsite in Minneapolis, MN.

Application Deadline

This position is anticipated to close on Oct 5, 2026.