Benefits Call Center Coordinator

About the role

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Responsibilities

• Work in customer service
• Manage multiple workflows and projects simultaneously in a fast-paced environment
• Follow instructions, scripts, and documented procedures effectively while maintaining flexibility
• Adaptability and willingness to learn new processes and system updates quickly
• Maintain professionalism, accuracy, and composure while handling high volumes, competing priorities, and time-sensitive requests
• Balance multiple tasks and projects simultaneously while meeting productivity, quality, and SLA requirements
• Provide excellent customer service skills with a consistent focus on maintaining professionalism under pressure
• Show strong attention to detail
• Work collaboratively as a dependable team player
• Communicate effectively verbally and in writing

Requirements

• At least 18 years old
• A High School Diploma or equivalent
• Pass a criminal background check
• Previous customer service and/or call center experience
• Excellent customer service skills and effective communication skills
• Ability to navigate multiple applications and research solutions with ease (10+ systems)
• Successfully complete a mandatory paid training program
• Adaptability and willingness to learn new processes quickly
• Pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
• Have the ability to connect with an ethernet cable to a modem/router

Qualifications

• Ability to maintain professionalism, accuracy, and composure while handling high volumes, competing priorities, and time-sensitive requests
• Strong organizational and time-management skills with the ability to prioritize workloads independently
• Proficiency with Microsoft Office applications (Outlook, Word, Excel) and virtual collaboration tools

Skills

• Ability to balance multiple tasks and projects simultaneously while meeting productivity, quality, and SLA requirements
• Strong working knowledge of benefits administration functions, including eligibility, enrollments, life events, and benefits-related inquiries
• Effective verbal and written communication skills

Benefits

Full Benefit Options
Career Growth Opportunities
Paid Training
Great Work Environment
The chance to make a real impact on the travel experience
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.

Pay

Pay Rate: $18.44/hr, which may be below your state's minimum wage. Please take this into consideration when applying.

Schedule

Remote Role – Full Time
Hours: Monday - Sunday 4:40 am EST to 8:00 pm EST (an 8 hour shift between those hours)