Benefits Call Center Representative
About the role
About Our Client: This organization provides mission-critical services and solutions to Fortune 100 companies and over 500 governments. It operates in the benefits and service administration sector, addressing the challenge of managing complex benefit programs for diverse client populations. Through its dedicated team, the organization delivers support that impacts millions of beneficiaries, aiming to create exceptional outcomes. About the Opportunity: The BENEFITS CALL CENTER REPRESENTATIVE role is focused on assisting participants and beneficiaries with benefit-related inquiries and guiding them through the benefits process. This position contributes by ensuring participants receive clear, accurate information and support, facilitating smooth access to their pension and defined benefit plans. The role is essential for maintaining effective communication and operational efficiency within benefits administration.
Responsibilities
- Manage inbound calls from participants and beneficiaries
- Answer questions regarding benefit kits sent to beneficiaries
- Guide beneficiaries through required forms to commence benefits
- Monitor and reissue stopped cases
- Manage email inboxes related to benefits inquiries
- Collaborate with team members to resolve participant issues
Requirements
- Minimum age of 18 years
- High School Diploma or equivalent
- Ability to pass criminal background check and drug test
- Strong organizational skills
- Excellent time management abilities
- Clear, professional communication and customer service skills
- Ability to follow instructions accurately
- Must pass an internet speed test: download ≥25 Mbps, upload ≥5 Mbps, ping ≤175 ms
- Must connect via ethernet cable to modem/router
- Residency in states complying with applicable wage regulations; currently not hiring in specified states and metro areas
Pay
Hourly pay of $17.00; Estimated annual salary range of $32,760 to $40,950; Potential eligibility for bonus or incentive based on business need.
Benefits
- Paid training
- Career growth opportunities
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off or vacation and/or sick time