Benefits Call Center Representative
Fully remote position.
About Our Client
The organization delivers mission-critical services and solutions for Fortune 100 companies and over 500 governments. It focuses on creating exceptional outcomes for clients and the people they serve through dedicated associates. The company operates in the customer service and benefits administration industry, addressing challenges related to managing complex benefit inquiries efficiently and accurately at scale.
About the Opportunity
The Benefits Call Center Representative role is responsible for providing high-quality, empathetic customer service to members regarding their benefits. This position plays a key role in resolving complex inquiries accurately and efficiently, contributing to a positive benefits experience for members and supporting the organization's commitment to service excellence.
Responsibilities
- Handle inbound calls focusing on accuracy, empathy, and first-call resolution
- Use multiple systems and tools to research, resolve, and document benefit inquiries
- Provide professional written communication via chat and email follow-up
- Process member requests while maintaining compliance and quality standards
- Deliver consistent, high-quality customer service aligned with business expectations
Requirements
- Strong written and verbal communication skills
- Ability to navigate multiple systems and tools simultaneously
- Attention to detail
- Successful completion of a background check
- Pass an internet speed test with download ≥ 25 Mbps, upload ≥ 5 Mbps, and ping ≤ 175 ms
- Ability to connect via ethernet cable to a modem/router
- Residency in eligible states due to wage law compliance
Pay Range and Compensation Package
- $15.00 an hour (10% shift differential after training), which may be below some state minimum wages
- Potential eligibility for bonus or incentive based on business need
Benefits & Perks
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off (PTO), vacation, and sick time