Benefits Call Center Representative

About the role

You’ll support customers by answering inbound calls related to employee and retiree annuity benefits. This includes assisting callers with retirement-related inquiries, benefit information, and general questions regarding their benefits.

Responsibilities

• Manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions.
• Handle sensitive customer information with strong attention to detail, communication skills, and empathy.
• Support customers by providing assistance related to employee and retiree annuity benefits.
• Answer retirement-related inquiries, benefit information, and general questions regarding their benefits.

Requirements

• Previous customer service and/or call center experience.
• Experience with healthcare, employer benefits, or retirement/annuity benefits preferred.
• Strong keyboarding skills and proficiency navigating multiple systems.
• Excellent verbal and written communication skills.
• Strong problem-solving skills.
• Able to multitask effectively while managing a high volume of calls.
• Able to follow guidelines and provide accurate information.
• Able to work independently in a remote environment.
• Must be 18 years of age or older.

Benefits

• Pay: $17/hour, which may be below your state’s minimum wage.
• Health insurance coverage.
• Voluntary dental and vision programs.
• Life and disability insurance.
• A retirement savings plan.
• Paid holidays.
• Paid time off (PTO) or vacation and/or sick time.

Schedule

Remote

Qualifications

• High school diploma, GED, or college degree.
• Successful completion of background check and drug test.

Pay

The estimated salary range for this role is $31,200 - $39,000.

Geography

We are currently NOT hiring in the following geographies, including but not limited to: States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA. Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ.

Pay Transparency Laws

In some locations, there are requirements to disclose compensation and/or benefits-related information.