Benefits Call Center Coordinator

About the Opportunity

The Benefits Call Center Coordinator manages benefits-related customer service interactions and supports day-to-day benefits administration workflows. This role handles high volumes of inquiries while ensuring accurate, professional, and timely communication. The position contributes to operational efficiency, service quality, and a positive customer experience by following established procedures and effectively navigating multiple systems.

Responsibilities

• Manage high volumes of benefits-related inquiries in a call center environment.
• Follow established instructions, scripts, policies, and documented procedures while adapting to changing business needs.
• Research customer questions across multiple applications and systems to identify accurate solutions.
• Balance multiple tasks, workflows, and projects while meeting quality standards and service level agreements.
• Maintain professionalism, patience, and composure when handling challenging or high-pressure interactions.
• Document customer interactions and required information accurately.
• Collaborate effectively with team members and internal partners to resolve customer issues.
• Use Microsoft Office and virtual collaboration tools to complete daily responsibilities.
• Adapt to process, system, and workflow changes while maintaining consistent service quality.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent.
• Successful completion of a required criminal background check.
• Previous customer service or call center experience.
• Strong multitasking, adaptability, and organizational skills.
• Excellent verbal and written communication skills.
• Ability to navigate and work across multiple applications, potentially including 10 or more systems, to research and resolve customer inquiries.
• Ability to successfully complete mandatory paid training.
• Ability to pass the required internet speed test and maintain an Ethernet-capable connection.
• Must reside in a state that complies with applicable wage and employment requirements; certain locations may be excluded.

Pay

• Pay rate: $18.44 per hour.
• Estimated annual salary range: $33,600–$42,000.
• Eligibility for bonuses or incentive opportunities based on business needs and applicable program requirements.
• Actual compensation may vary based on location, experience, performance, and other relevant factors.

Benefits

• Paid training.
• Career growth and development opportunities.
• Medical, dental, and vision insurance options.
• Life and disability insurance.
• Retirement savings plan.
• Paid holidays and paid time off.