Call Center Agent I (62411)

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must remove boilerplate, navigation, legal, EEO, duplicated lines, application instructions. Must preserve all substantive info. We need to parse the posting. Key info: Position Title: Call Center Agent I (not heading) Location: Colorado Springs, CO Employment Type: Full-Time Schedule: 40 hours per week, schedule set by supervisor FLSA Status: NON-EXEMPT – eligible for overtime pay. Job Summary: paragraph. Essential Functions: list of duties. Knowledge/Skills/Abilities: list. Then later: "Join the Diversus Health Team: Where Your Career Meets Purpose and Well-being!" etc. This includes mission statement, benefits list. Then later: "Qualifications Position Title: Call Center Agent I Location: Colorado Springs, CO Employment Type: Full-Time Schedule: 40 hours per week, schedule set by supervisor Knowledge/Skills/Abilities: ..." This repeats some. Then later: "Embodies a commitment to: Passion: ..." etc. Then later: "Your next career move starts here..." etc. Then EEO statement (to remove). We need to extract sections: - About the role: could be Job Summary paragraph. - Responsibilities: Essential Functions list. - Requirements: maybe the Knowledge/Skills/Abilities? Or Qualifications? The posting has "Knowledge/Skills/Abilities:" and later "Qualifications" repeated. We'll treat Knowledge/Skills/Abilities as Requirements or Qualifications? The instruction: Use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which content maps. We have: - Job Summary (About the role) - Essential Functions (Responsibilities) - Knowledge/Skills/Abilities (could be Requirements or Skills). The list includes education, experience, skills, abilities. - Benefits list (Our Rich Benefits Package Includes: ...). That's Benefits. - Schedule: we have "Schedule: 40 hours per week, schedule set by supervisor". Also FLSA status maybe not needed. - Pay: not mentioned. No pay info. So we should NOT include Pay section. - Skills: maybe separate from Requirements? Could split knowledge/skills/abilities into Requirements (education/experience) and Skills (specific skills). But we can combine into one section if we want few substantive sections. The instruction: Prefer a few substantive sections over many thin ones. So we could have About the role, Responsibilities, Requirements (including knowledge/skills/abilities), Benefits, Schedule. That's 5 sections. We must not create headings with filler text. Ensure each heading has substantive content. We need to output only HTML fragment, using

for headings,

• for lists,

  for prose. We must not include duplicated lines. Remove boilerplate like EEO, application instructions, navigation, cookie, legal. We must preserve all substantive information: that includes mission statement, core values, benefits list, etc. Let's extract substantive content: Job Summary paragraph: "The Call Center Agent I works with the call center team to connect with established and new clients who make calls to Diversus Health. This team will provide a variety of support services to ensure the day-to-day operations in a healthcare environment servicing all clients. This position serves as the first point of contact for virtual enrollment clients for Same Day Access. This position must be flexible with the business needs and report daily with a can-do attitude." Essential Functions list (each bullet): - Manage the daily operations of inbound and outbound calls. - Triage appropriate calls to Prescriber and Scheduling Management team for scheduling. - Manage incoming chats. - Answer general questions and enter contact notes documenting the service provided. - Leverage the value of every call. - Seeks and maintains efficiencies for Diversus Health’s Call Center processes. - Develops and maintains strong internal/ external working relationships and communication. - Attends and completes all required job-specific trainings and meetings as designated. - Maintain a positive work environment. - Stay abreast of regulatory requirements and company policies ensuring timely adherence to meet standards. - Acts as a patient/client advocate at all times by ensuring they receive the best operational experience and quality customer service that meets their individual needs and preferences. - Represents Diversus Health as a professional, ethical, and positive steward of the mission of the organization during community events and meetings. Knowledge/Skills/Abilities list: - Minimum high school diploma or equivalent experience. - Strong work experience in customer service industry, preferably 2+ years. - Excellent data entry skills - Excellent computer skills, with extensive experience using program within Microsoft Office, to include Word, Outlook and Excel preferred. - Must be able to consistently stay calm while interacting with clients. - Electronic Health Records experience is a plus. - Excellent verbal and written communication skills. - Excellent organizational skills. - Ability to maintain sensitive and confidential information. - Strong ability to interact successfully with a variety of individuals. - Strong knowledge of Release of Information process, preferred. - Proven work history in a fast-paced environment with competing priorities and the expectation to multi-task. - Embodies Diversus Health’s Core Values: Teamwork: We achieve more together. Solution-Minded: We embrace problems as opportunities. Impactful: We inspire positive outcomes. Integrity: We commit to do what is right Also later there is "Embodies a commitment to: Passion: a commitment to being present in the moment to create excitement and allow individuals to utilize their passion in daily functions. Help individuals connect their daily responsibilities with Diversus Health’s larger mission". This seems like additional values but maybe duplicate. We'll include as part of Requirements or maybe as part of About the role? It's about values. Could incorporate into Requirements or maybe a separate section "Qualifications"? But we already have Requirements. We could incorporate that passion statement into Requirements as a bullet. Benefits list: "Our Rich Benefits Package Includes: - Exceptional Health Benefits (medical, dental, vision)—comprehensive coverage for you and your family’s health needs. - 401(k) Company Match with 4% fully vested—planning for your future made easier. - Generous Vacation & Sick Time—because we know work-life balance is essential for your well-being. - Paid Long-Term Disability Coverage—peace of mind for those unexpected times when you need it. - Paid Holidays including 3 Floating Holidays—take the time you need to recharge on your terms. - Employee Assistance Program—including free therapy access to support your mental health. - Professional Development Funds—we invest in your growth through courses, conferences, and certifications. - Robust Training Program—get the skills and knowledge you need to excel in your career. - Second Language Monthly Bonus (subject to assessment)—for those with bilingual skills, earn extra for your ability to connect with more individuals." Also mission statement paragraphs: "At Diversus Health, we’re dedicated to transforming mental and behavioral healthcare to improve lives. Our mission is to provide trusted, affordable, and personalized care that empowers individuals to lead healthier, more fulfilling lives. And we’re doing it with a team of passionate professionals who believe in the power of making a difference every day. When You Join Our Team, You’re Not Just Another Employee—you’re Part Of a Community That Values Your Growth, Well-being, And Success. We Live By Our Core Values: Teamwork – We achieve more together. Solution-Minded – We embrace problems as opportunities. Impactful – We inspire positive outcomes. Integrity – We commit to do what is right. At Diversus Health, we believe in creating a truly healthy society, where mental and behavioral healthcare work together to improve lives. Join our team and help us make this vision a reality. Together, we can build a better tomorrow." Also later: "Ready to make an impact? Apply today!" (application instruction, remove). Also "Your next career move starts here..." etc (application instruction). Remove. Also "Join the Diversus Health Team: Where Your Career Meets Purpose and Well-being!" is heading-like but we can treat as part of About the role maybe. We need to avoid duplication: The mission statement appears twice; we should include once. We need to preserve all substantive info, but not repeat duplicated lines. So we need to deduplicate. Let's compile unique substantive paragraphs: - About the role: Could combine Job Summary and mission statement? But About the role likely should be a brief description of the role. We'll use Job Summary as About the role. The mission statement and values could be part of About the role or maybe a separate section "About the company". But we only have allowed headings; we could put mission statement under About the role as well, but that may be too much. However we can include it as part of About the role paragraph(s). The instruction: Prefer a few substantive sections over many thin ones. So we can have About the role (including job summary and mission/values). Responsibilities, Requirements (including knowledge/skills/abilities and passion/commitment), Benefits, Schedule. We must not include Pay. Schedule: we have "Schedule: 40 hours per week, schedule set by supervisor". Also FLSA status maybe not needed but could be included in Schedule section? It's about overtime eligibility. Could include as part of Schedule section. Let's craft HTML. We'll output:

  About the role

  Job Summary paragraph + mission statement + core values paragraph.

  But we need to ensure not to repeat duplicated lines. Let's craft a concise About the role paragraph that includes the job summary and the mission/values. Job Summary: "The Call Center Agent I works with the call center team to connect with established and new clients who make calls to Diversus Health. This team will provide a variety of support services to ensure the day-to-day operations in a healthcare environment servicing all clients. This position serves as the first point of contact for virtual enrollment clients for Same Day Access. This position must be flexible with the business needs and report daily with a can-do attitude." Mission/values: "At Diversus Health, we’re dedicated to transforming mental and behavioral healthcare to improve lives. Our mission is to provide trusted, affordable, and personalized care that empowers individuals to lead healthier, more fulfilling lives. And we’re doing it with a team of passionate professionals who believe in the power of making a difference every day. When You Join Our Team, You’re Not Just Another Employee—you’re Part Of a Community That Values Your Growth, Well-being, And Success. We Live By Our Core Values: Teamwork – We achieve more together. Solution-Minded – We embrace problems as opportunities. Impactful – We inspire positive outcomes. Integrity – We commit to do what is right. At Diversus Health, we believe in creating a truly healthy society, where mental and behavioral healthcare work together to improve lives. Join our team and help us make this vision a reality. Together, we can build a better tomorrow." We can combine. Now Responsibilities: list of essential functions. Requirements: list of knowledge/skills/abilities plus passion commitment. We need to include the passion statement: "Embodies a commitment to: Passion: a commitment to being present in the moment to create excitement and allow individuals to utilize their passion in daily functions. Help individuals connect their daily responsibilities with Diversus Health’s larger mission". Also maybe include core values again? Already included in About the role; we can avoid duplication. We'll include passion statement as a bullet. Benefits: list. Schedule: paragraph: "Schedule: 40 hours per week, schedule set by supervisor. FLSA Status: NON-EXEMPT – This position is classified as Non-Exempt under the Fair Labor Standards Act and is eligible for overtime pay." Now ensure we didn't include any boilerplate like EEO, navigation, application instructions, duplicated lines. Check for duplication: We have not repeated the job title heading. Good. Now produce HTML. We must use

  for each section heading. Use

  • for lists. Use

    for prose. Let's craft. We need to ensure