Call Center Agent

Responsibilities

• Manage calls from patients requiring medical care and provide / gather information needed.
• Take electronic messages and convey information to respective medical care providers.
• Screens and transfer calls to the appropriate person/department.
• Assign pending documents into a patient’s chart within the EMR system.
• Provide excellent customer service.
• Other duties as assigned by managers and leads.

Qualifications

• High School diploma or GED.
• One-year medical office experience.
• Health care receptionist or call center experience preferred.
• HIPAA and other Insurance regulations, policies, and procedures
• Medical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquette.
• Electronic medical systems is a plus, including Athena/Centricity, Medi-Tech and the like.
• Strong communication skills, verbal and written.
• Extensive customer service experience.
• Computer skills, being proficient with Windows based software.
• Strong problem-solving skills.
• Ability to represent our organization in a professional manner.

What We Offer

• Excellent growth and advancement opportunities
• Dynamic environment
• Access to a diverse network of practitioners
• Broad infrastructure of tools and programs to enhance the employee experience
• Competitive Compensation
• Generous PTO
• Benefits package: health, dental, vision, 401(k), etc.