Call Center Agent-1
Responsibilities
Field all hotel calls, direct them appropriately, and communicate critical information to guests and staff as needed.
Requirements
- Passionate about providing superior service, organization and attention to detail
- Minimum of 1 year of similar work experience
- Ability to speak a secondary language (plus)
- Experience in guest or customer service
- Team player, hard worker, multi‑tasker, detail‑oriented
- Flexible and willing to meet the demands of a 24‑hour operation
About Us
Life at Starwood Hotels is based on the idea that the world is beautiful and we want to keep it that way. We hire thoughtful and inspiring team members and leaders who value people, collaboration, stellar service, and respect for nature. Our team is fast, friendly, and easy to talk to, anticipating guests’ needs and providing on‑the‑spot solutions, including assistance with arrival and departure, airport transfers, and luggage storage.
As a mission‑driven company, our purpose is our true north, guiding the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like‑minded travelers, and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.