Call Center Agent I
About the role
International Community Health Services (ICHS) is a nationally-recognized federally qualified health center, and for over 50 years ICHS has provided culturally and linguistically appropriate health and wellness services, including increasing health equity for uninsured and medically underserved individuals of all languages and walks of life. We firmly believe that access to quality health care strengthens our families and communities, and promotes a more just society.
We take pride in our diverse and inclusive workforce and at ICHS we value respect and support each other so each individual can achieve his or her full potential.
Responsibilities
This position is responsible for answering patient calls regarding appointments, acting as a liaison for patients and ICHS by directing calls to other departments as needed; and using sound judgement in handling calls and understanding when to escalate calls to triage nurse and supervisor.
Requirements
- High school diploma or equivalent
- Experience working in a Call Center and or experience related to clinical environment preferred
- Knowledge of medical terminology
- Fluent in English and preferred bilingual in an Asian Pacific Islander (API) language
Benefits
- Competitive salary for the Seattle/Puget Sound region
- "Share the success" bonuses
- Insurance premiums 100% paid by ICHS
- Paid time off accrual up to 200 hours annually with up to 264 hours rollover year to year
- Automatic 4% retirement contribution
- 9 paid holidays a year, including 2 personal holidays
- Reimbursement for professional licensure