Medical Call Center Agent I

HSO Valuable Perks

• Competitive pay with eligible incentive bonuses & yearly merit increases
• Structured schedules for work-life balance with Paid Time Off & Long-Term Sick Bank hours
• Full Health Benefits Package, $500 Courtesy Care Benefits & up to $2000 in HSA funds
• Student Loan Forgiveness program & tuition reimbursement
• Employer contribution driven retirement plan
• Complimentary scrubs

About the role

HSO is a not-for-profit community health center in Southwestern Ohio providing quality, patient-centered primary and preventative care for all.

Our employees are dedicated to treating patients with respect, dignity, and equality, regardless of race, religion, economic status, or ability to pay.

Responsibilities

• Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality
• Facilitate optimal patient access and maximize accuracy of data entry for scheduling and clinical messaging
• Ability to speak clearly in order to communicate effectively between patient and provider, provide pre-visit instructions/directions, and relay provider instructions
• Professionally respond to all inquiries from callers related to health services

Requirements

• High School Diploma or Equivalent required
• Strong computer skills including experience in a Windows Operating System, e-mail, and EHR data entry
• 1-2 years Call Center experience preferred

Qualifications

• None specified

Skills

• None specified

Benefits

• None specified

Pay

• None specified

Schedule

• None specified

Physical Demands

Physical Activity: 25-75% lift/carry, push/pull, reach overhead, climb, squat/bend/kneel, sit/stand, walk/move about

Company Information

HSO is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran