Call Center Services Agent I

Essential Functions & Responsibilities

• Provides accurate, courteous, timely and professional phone service.
• Answers questions about products and services and processes member transactions with zero errors.
• Directs calls to the appropriate area.
• Directs escalated issues to the next level of authority.
• Demonstrates and identifies opportunities for needed products and services to members by utilizing skills that drive positive customer service results.
• Maintains security and compliance for member confidentiality.
• Interacts with others in a team oriented environment and consistently meets performance expectations.

Required Experience

• One or more years of customer service related experience is required.
• One or more years of experience in a call center environment is preferred.

Education

• A high school diploma or GED is required.

Other Skills Required

• Must possess excellent written and verbal communication skills.
• Must be detail oriented with strong organizational skills.
• Must possess mathematical ability to preform basic math skills.
• Must have the ability to multi-task.
• Must be able to work well with others.
• Must be proficient with Microsoft 365.