Call Center Service Agent

NorthStar Memorial Group is seeking a Call Center Service Agent at Evergreen Mortuary, Cemetery & Crematory in Tucson, Arizona. Here, we believe in empowerment. Our open-door policy means your voice is heard, and your ideas matter. We foster an environment where you're encouraged to think differently and challenge the status quo. Passion is at the heart of everything we do - from the dedication of every team member, we're driven by a shared commitment to excellence. Responsibilities Answer incoming calls and route them to the correct departmentHandle customer inquiries, complaints, and issuesProvide pricing to client families and schedule appointmentsManagement of the service/appointment calendarWalking families through the next steps after a passing has occurred Qualifications 1+ years of experience in a customer service environmentHigh School Diploma or equivalentExcellent communication and customer service skills Basic computer knowledge (Windows, MS Word, MS Excel, internet) We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status