Call Center Service Agent

About the role

NorthStar Memorial Group is seeking a Call Center Service Agent at Mililani Memorial Park in Waipahu, Hawaii. Here, we believe in empowerment. Our open-door policy means your voice is heard, and your ideas matter. We foster an environment where you're encouraged to think differently and challenge the status quo. Passion is at the heart of everything we do—from the dedication of every team member, we're driven by a shared commitment to excellence.

Responsibilities

• Answer incoming calls and route them to the correct department
• Handle customer inquiries, complaints, and issues
• Provide pricing to client families and schedule appointments
• Manage the service/appointment calendar
• Walk families through the next steps after a passing has occurred

Requirements

• 1+ years of experience in a customer service environment
• High School Diploma or equivalent
• Excellent communication and customer service skills
• Basic computer knowledge (Windows, MS Word, MS Excel, internet)

Pay

$18/hr

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) with Employer Matching