Call Center Agent I
About the role
Provides excellent customer service according to Olympic Medical Center standards. Manages incoming phone calls and messages from a central call center for all OMP provider-based clinics and Hospital Outpatient Departments, as assigned. Documents telephone messages into EHR and routes them to appropriate departments. Schedules appointments. Answers inquiries.
Responsibilities
- Manages incoming phone calls and messages from a central call center for all OMP provider-based clinics and Hospital Outpatient Departments, as assigned.
- Documents telephone messages into EHR and routes them to appropriate departments.
- Schedules appointments.
- Answers inquiries.
Requirements
- High School diploma or GED required.
- Experience in Customer Service, Reception or Call Center preferred; knowledge of medical terminology preferred.
Qualifications
- None.
Skills
- Excellent customer service skills.
- Knowledge of medical terminology (preferred).
Benefits
Click here for information about our benefits.
Pay
Pay Range: $19.62 - $27.66
Schedule
Fte 100% WORK SHIFT: Days
Equal Employment Opportunity (EEO)
Olympic Medical Center is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.