Medical Call Center Agent

HSO Valuable Perks

• Competitive pay with eligible incentive bonuses & yearly merit increases
• Structured schedules for work-life balance with Paid Time Off
• Full Health Benefits Package, Courtesy Care Benefits & HSA funds
• Student Loan Forgiveness program & tuition reimbursement
• Employer contribution driven retirement plan
• Complimentary scrubs

About the role

HSO is a not-for-profit community health center in Southwestern Ohio providing quality, patient-centered primary and preventative care.

Our employees are dedicated to treating every patient with respect, dignity, and equality, regardless of their race, religion, economic status, or ability to pay.

Responsibilities

• Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality
• Facilitate optimal patient access and maximize accuracy of data entry for scheduling and clinical messaging
• Ability to speak clearly in order to communicate effectively between patient and provider, provide pre-visit instructions/directions, and relay provider instructions
• Professionally respond to all inquiries from callers related to health services

Requirements

• High School Diploma or Equivalent required
• Strong computer skills including experience in a Windows Operating System, e-mail, and EHR data entry
• 1-2 years Call Center experience preferred

Qualifications

• None specified

Skills

• None specified

Benefits

• None specified

Pay

• None specified

Schedule

• None specified

Who We Are

HealthSource of Ohio is a not-for-profit community health center in Southwestern Ohio that provides quality, patient-centered primary and preventative care for all.

Our employees are dedicated to the belief that every patient deserves to be treated with respect, dignity, and equality, irrespective of their race, religion, economic status, or ability to pay.

What Employees Say

Employees at HSO have expressed appreciation for the company's focus on employee well-being and recognition.

Physical Activity

Physical activity requirements: 25-75% lift/carry, push/pull, reach overhead, climb, squat/bend/kneel, sit/stand, walk/move about

Equal Opportunity/Affirmative Action Employer

HSO is committed to being an equal opportunity/affirmative action employer.