Call Center Agent - Healthcare

About the role

The Bedford-Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) serving the primary health care needs of families in Brooklyn. We are seeking a Call Center Agent to join our team.

Responsibilities

• Manage high volume calls from patients requiring scheduling of appointments/rescheduling of appointments and provide / gather information needed to the right designated individuals.
• Strive for first call resolution, working to resolve member and provider issues as the point of contact. Transfer of calls ensuring patients are connected to the department/individual before releasing calls.
• Utilize dual monitors and leverage computer-based resources to find answers to customer questions.
• Create, update, and access confidential patients’ data in EMR with a high level of confidentiality and accuracy.
• Facilitate the appointment process by gathering necessary demographic, referral source and clinical information, ensuring complete and accurate documentation.
• Communicate with all departments effectively and efficiently to minimize wait times while providing high quality customer service.

Requirements

• A great communicator with a friendly, professional phone presence.
• Detail-oriented and organized — ability to handle multiple calls and tasks with ease.
• A team player who thrives in a supportive, fast-paced environment.
• Previous experience with call centers and healthcare services a plus.
• Experience with electronic medical records (EMR/EHR) preferred.
• A High School Diploma or Equivalent required.

Qualifications

• High School Diploma or Equivalent required

Skills

• Strong interpersonal skills
• Focus on quality patient care
• Ability to handle difficult situations with a smile
• Well-spoken
• Energetic and self-motivated
• Warm and upbeat

Benefits

• We offer attractive compensation with comprehensive benefits including: Medical, Dental, Vision, 401k Retirement Plan with discretionary Match, Free Life Insurance and Long-Term Disability, Transportation Plan, Generous Paid Vacations and Holidays.

Pay

$20 per hour

Schedule

Hours vary based on department needs.