Butler/Amenities Ambassador

About the role

Provide personalized, five-star service while supporting the daily operation and presentation of the property’s luxury amenities. Anticipate residents’ needs, assist with requests, maintain welcoming and well-appointed amenity spaces, and create an exceptional resident and guest experience through attentive, professional, and proactive service.

Responsibilities

• Warmly welcome and greet residents and guests while maintaining a professional, attentive, and service-oriented demeanor at all times.
• Anticipate residents’ needs and respond to requests promptly, professionally, and with discretion.
• Serve as a resident liaison and property ambassador, providing assistance, information, and personalized service throughout the property.
• Aid residents with personal requests, including escorting residents to and from their units, assisting with belongings, luggage, groceries, deliveries, and other reasonable requests.
• Aid with resident requests such as dining and event reservations, transportation arrangements, deliveries, local recommendations, and other concierge-style services.
• Support unit preparation and resident arrival requests as directed, including coordination of requested items and services.
• Assist residents with lounge chairs, towels, umbrellas, cabanas, recreational equipment, and other amenity-related items as applicable.
• Set up, organize, and maintain amenity areas throughout the day, ensuring furniture, equipment, towels, and other items are properly arranged and presented.
• Maintain required amenity sign-in, reservation, equipment checkout, or usage records as applicable.
• Monitor amenity areas to ensure compliance with Association Rules and Regulations while communicating policies to residents and guests in a courteous and hospitality-focused manner.
• Conduct routine walkthroughs of assigned amenity areas to ensure spaces remain clean, organized, safe, fully stocked, and presentation-ready.
• Promptly report maintenance concerns, damaged equipment, safety hazards, or other operational issues to the appropriate supervisor or department.
• Assist with light upkeep of amenity areas, including organizing furniture, replenishing supplies, removing discarded items, and maintaining a clean and orderly environment.
• Cook with other departments as needed to fulfill resident requests and maintain seamless service.
• Resolve resident and guest concerns promptly when possible and escalate matters to management when additional assistance is required.
• Respect resident privacy and maintain confidentiality regarding resident information, preferences, requests, and activities.
• Develop familiarity with residents’ service preferences when appropriate to provide personalized and anticipatory service.
• Maintain the highest standards of personal appearance, grooming, uniform presentation, professionalism, and workplace organization.
• Approach all interactions with residents, guests, vendors, and fellow team members in a gracious, courteous, attentive, and professional manner.
• Maintain regular attendance and flexibility in scheduling based on the operational and service needs of the property.
• Assist other departments with projects, resident services, and operational needs as assigned.

Requirements

• Positive and professional attitude with strong communication and interpersonal skills.
• Commitment to delivering exceptional, five-star customer service.
• Strong hospitality mindset with the ability to anticipate resident and guest needs.
• Excellent grooming and professional presentation standards.
• Ability to remain courteous, composed, and service-oriented in a fast-paced luxury environment.
• Flexibility to respond to a variety of resident requests, amenity needs, and changing operational priorities.
• Ability to work independently while collaborating effectively with other departments and team members.
• Strong attention to detail, organization, and ability to prioritize multiple requests.

Qualifications

• Bachelor’s degree in Hospitality Management.
• Previous working experience as a Butler or Assistant Butler; minimum 3 years of experience.
• Working knowledge with computers and software used in an office environment.
• Must be able to communicate well and convey information and ideas clearly.
• Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents.
• Consistently exhibit the CAN-DO attitude.