Ambassador, VIP Services (Butler) - Crockfords
for section headings. Use - for any list of duties/requirements/benefits, and
for prose.
We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate like cookie/navigation/legal/EEO etc. There's none obvious.
We need to decide headings: Could be "About the role" for summary statement. "Responsibilities" for primary job duties. "Qualifications" for qualifications, minimum education/experience, certificates/licenses, physical demands maybe part of qualifications or separate "Requirements". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose which to include.
We have content: Summary Statement (About the role). Primary Job Duties (Responsibilities). Qualifications (includes many bullet-like sentences). Minimum Education And Experience (could be part of Qualifications). Certificates, Licenses, Regulations (also part). Physical Demands (maybe part of Requirements). There's no explicit Skills section separate; but we could treat some as Skills (e.g., Wine knowledge, Food services etiquette, Microsoft Office, etc.) but we can keep under Qualifications.
We must not repeat job title as heading. No Job ID.
We must output only HTML fragment.
Let's extract substantive content:
Summary Statement:
"Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat. Our property will be unique in every way, including the way we conduct business using the latest technology creating an experience where anything a guest could want is at their fingertips or a single phone call away."
Primary Job Duties (list):
- Interact with high-profile Casino and VIP guests and execute the highest level of guest service standards which are consistent with Resorts World Las Vegas standards and brand attributes.
- Meet the demands of a fast-paced environment by utilizing cutting edge technology, a positive attitude, sound judgement and assist in coordination of guest requests with all applicable departments.
- Respond to all guest requests in a timely manner and resolve guest concerns with a sense of urgency and diplomacy, while always seeking ways to enhance the experience in every interaction.
- Perform duties including suite inspections and hotel escorts, driving company vehicle for off property errand runs, stocking and maintaining of front of house and back of house products, and additional services to enhance guest experience
- Maintain knowledge of food, beverage and amenity offerings and understand how to properly serve each of the aforementioned.
- Maintain a thorough understanding of property offerings and amenities. Utilize this knowledge to create curated experiences for guests, while simultaneously driving hotel revenue.
- Monitor, document and notify the Manager of Luxury Services - Crockfords of any problems that may impact or jeopardize the achievement of current future departmental objectives.
- Professionally communicate with guests and co-workers through face-to-face, e-mail, text message and/or telephone forums and obtain and maintain position-specific licensing.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Perform other job-related duties as requested.
Qualifications (list):
- Excellent customer service skills.
- Ability to work varied shifts, including weekends and holidays.
- Excellent interpersonal skills with the ability to deal effectively with guests, management, Team Members and other outside contacts.
- Proven organizational skills and ability to function under time constraints and deadlines with attention to detail.
- Professional appearance and demeanor.
- Ability to effectively communicate in English.
- Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
- Wine knowledge, Food services etiquette.
- Preferred Previous experience working as butler, banquet server, fine dining restaurant, Banquet, front desk and/or VIP Lounge.
- Trained in Forbes Travel Guide standards.
- Working knowledge of Microsoft Office applications, Point of Sale systems, Property Management systems and Casino Player Tracking systems.
- Working knowledge of OPERA, Konami Synkros, Symphony, Cisco and/or Housekeeping HotSOS.
- Fluent in more than one language.
Minimum Education And Experience:
- At least 21 years of age.
- High School Diploma or equivalent.
- Minimum four years of Customer Service experience in a luxury resort.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States.
- Ability to obtain the following:
- Food Handler Card
- Alcohol Awareness Card
- Non-Gaming Card
- Nevada Driver's License
- Current DMV report
Physical Demands:
- Ability to work in fast-paced work environment and adopt to changes.
- Ability to work in Kitchen and Pantries slippery environment.
- Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
- Prolonged sitting/standing.
- Bending and reaching.
- Transporting, pushing, pulling, lifting and maneuvering items weighing up to 20 lbs.
- Eye/hand coordination.
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
Then core values statements (ambassador etc.) Might be considered boilerplate? It's not exactly legal/EEO but could be considered company culture. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This is not exactly those, but could be considered generic values. Might be okay to keep? It's substantive? It's more about company expectations. Might be considered part of "About the role" or separate "Requirements"? Probably we can include as part of "About the role" or maybe as a separate section "Company Values" but not in allowed headings. Since only allowed headings list, we should not create a heading not in list. So we could incorporate into "About the role" prose.
Thus sections: About the role (summary + core values?), Responsibilities (primary job duties), Qualifications (including education, certificates, physical demands maybe as part of Requirements). But we have headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We could map:
- About the role: summary statement + core values (ambassador etc.)
- Responsibilities: primary job duties list.
- Requirements: physical demands? Or maybe Minimum Education And Experience + Certificates + Physical Demands.
- Qualifications: the list of skills/experience etc.
- Skills: maybe we could separate some like Wine knowledge, Food services etiquette, Microsoft Office etc. But we already have them in qualifications. Could create Skills section for those technical skills. But we need to avoid thin sections. Better to keep Qualifications as one section containing all qualification-like content (including education, certificates, physical demands). But we have separate headings for Requirements and Qualifications; we could put education/experience under Requirements, and skills under Qualifications. However the instruction: "Prefer a few substantive sections over many thin ones." So maybe we just use About the role, Responsibilities, Qualifications (covering education, experience, certificates, physical demands, skills). That's three sections.
But we must use headings from list; we can omit others. So output:
About the role
... summary statement ...
... core values ...
Responsibilities
- ... each duty ...
Qualifications
- ... each qualification ...
We need to ensure we preserve all substantive information. Let's compile all items into a single list for Qualifications, but we must not lose any detail.
Let's list all qualification-like items:
From Qualifications:
- Excellent customer service skills.
- Ability to work varied shifts, including weekends and holidays.
- Excellent interpersonal skills with the ability to deal effectively with guests, management, Team Members and other outside contacts.
- Proven organizational skills and ability to function under time constraints and deadlines with attention to detail.
- Professional appearance and demeanor.
- Ability to effectively communicate in English.
- Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
- Wine knowledge, Food services etiquette.
- Preferred Previous experience working as butler, banquet server, fine dining restaurant, Banquet, front desk and/or VIP Lounge.
- Trained in Forbes Travel Guide standards.
- Working knowledge of Microsoft Office applications, Point of Sale systems, Property Management systems and Casino Player Tracking systems.
- Working knowledge of OPERA, Konami Synkros, Symphony, Cisco and/or Housekeeping HotSOS.
- Fluent in more than one language.
From Minimum Education And Experience:
- At least 21 years of age.
- High School Diploma or equivalent.
- Minimum four years of Customer Service experience in a luxury resort.
From Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States.
- Ability to obtain the following:
- Food Handler Card
- Alcohol Awareness Card
- Non-Gaming Card
- Nevada Driver's License
- Current DMV report
From Physical Demands:
- Ability to work in fast-paced work environment and adopt to changes.
- Ability to work in Kitchen and Pantries slippery environment.
- Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
- Prolonged sitting/standing.
- Bending and reaching.
- Transporting, pushing, pulling, lifting and maneuvering items weighing up to 20 lbs.
- Eye/hand coordination.
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
We could include all these as - items under Qualifications.
Now About the role: include summary statement paragraph and core values paragraph.
Core values paragraph: "At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities. Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual."
We need to ensure no duplicated lines. There's none.
Now format HTML.
We must not include any extra text outside HTML. No markdown fences.
Let's craft.
Be careful with escaping: no special characters needing escape except maybe & but we have "&" in "Food Handler Card" etc. Use & as is; it's okay in HTML but better to escape as &? The instruction didn't mention escaping; but to be safe we can keep as is; but "&" inside
for prose. We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate like cookie/navigation/legal/EEO etc. There's none obvious. We need to decide headings: Could be "About the role" for summary statement. "Responsibilities" for primary job duties. "Qualifications" for qualifications, minimum education/experience, certificates/licenses, physical demands maybe part of qualifications or separate "Requirements". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose which to include. We have content: Summary Statement (About the role). Primary Job Duties (Responsibilities). Qualifications (includes many bullet-like sentences). Minimum Education And Experience (could be part of Qualifications). Certificates, Licenses, Regulations (also part). Physical Demands (maybe part of Requirements). There's no explicit Skills section separate; but we could treat some as Skills (e.g., Wine knowledge, Food services etiquette, Microsoft Office, etc.) but we can keep under Qualifications. We must not repeat job title as heading. No Job ID. We must output only HTML fragment. Let's extract substantive content: Summary Statement: "Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat. Our property will be unique in every way, including the way we conduct business using the latest technology creating an experience where anything a guest could want is at their fingertips or a single phone call away." Primary Job Duties (list): - Interact with high-profile Casino and VIP guests and execute the highest level of guest service standards which are consistent with Resorts World Las Vegas standards and brand attributes. - Meet the demands of a fast-paced environment by utilizing cutting edge technology, a positive attitude, sound judgement and assist in coordination of guest requests with all applicable departments. - Respond to all guest requests in a timely manner and resolve guest concerns with a sense of urgency and diplomacy, while always seeking ways to enhance the experience in every interaction. - Perform duties including suite inspections and hotel escorts, driving company vehicle for off property errand runs, stocking and maintaining of front of house and back of house products, and additional services to enhance guest experience - Maintain knowledge of food, beverage and amenity offerings and understand how to properly serve each of the aforementioned. - Maintain a thorough understanding of property offerings and amenities. Utilize this knowledge to create curated experiences for guests, while simultaneously driving hotel revenue. - Monitor, document and notify the Manager of Luxury Services - Crockfords of any problems that may impact or jeopardize the achievement of current future departmental objectives. - Professionally communicate with guests and co-workers through face-to-face, e-mail, text message and/or telephone forums and obtain and maintain position-specific licensing. - Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc. - Perform other job-related duties as requested. Qualifications (list): - Excellent customer service skills. - Ability to work varied shifts, including weekends and holidays. - Excellent interpersonal skills with the ability to deal effectively with guests, management, Team Members and other outside contacts. - Proven organizational skills and ability to function under time constraints and deadlines with attention to detail. - Professional appearance and demeanor. - Ability to effectively communicate in English. - Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures. - Wine knowledge, Food services etiquette. - Preferred Previous experience working as butler, banquet server, fine dining restaurant, Banquet, front desk and/or VIP Lounge. - Trained in Forbes Travel Guide standards. - Working knowledge of Microsoft Office applications, Point of Sale systems, Property Management systems and Casino Player Tracking systems. - Working knowledge of OPERA, Konami Synkros, Symphony, Cisco and/or Housekeeping HotSOS. - Fluent in more than one language. Minimum Education And Experience: - At least 21 years of age. - High School Diploma or equivalent. - Minimum four years of Customer Service experience in a luxury resort. Certificates, Licenses, Regulations: - Proof of eligibility to work in the United States. - Ability to obtain the following: - Food Handler Card - Alcohol Awareness Card - Non-Gaming Card - Nevada Driver's License - Current DMV report Physical Demands: - Ability to work in fast-paced work environment and adopt to changes. - Ability to work in Kitchen and Pantries slippery environment. - Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. - Prolonged sitting/standing. - Bending and reaching. - Transporting, pushing, pulling, lifting and maneuvering items weighing up to 20 lbs. - Eye/hand coordination. - Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions. Then core values statements (ambassador etc.) Might be considered boilerplate? It's not exactly legal/EEO but could be considered company culture. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This is not exactly those, but could be considered generic values. Might be okay to keep? It's substantive? It's more about company expectations. Might be considered part of "About the role" or separate "Requirements"? Probably we can include as part of "About the role" or maybe as a separate section "Company Values" but not in allowed headings. Since only allowed headings list, we should not create a heading not in list. So we could incorporate into "About the role" prose. Thus sections: About the role (summary + core values?), Responsibilities (primary job duties), Qualifications (including education, certificates, physical demands maybe as part of Requirements). But we have headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could map: - About the role: summary statement + core values (ambassador etc.) - Responsibilities: primary job duties list. - Requirements: physical demands? Or maybe Minimum Education And Experience + Certificates + Physical Demands. - Qualifications: the list of skills/experience etc. - Skills: maybe we could separate some like Wine knowledge, Food services etiquette, Microsoft Office etc. But we already have them in qualifications. Could create Skills section for those technical skills. But we need to avoid thin sections. Better to keep Qualifications as one section containing all qualification-like content (including education, certificates, physical demands). But we have separate headings for Requirements and Qualifications; we could put education/experience under Requirements, and skills under Qualifications. However the instruction: "Prefer a few substantive sections over many thin ones." So maybe we just use About the role, Responsibilities, Qualifications (covering education, experience, certificates, physical demands, skills). That's three sections. But we must use headings from list; we can omit others. So output:
About the role
... summary statement ...
... core values ...
Responsibilities
- ... each duty ...
Qualifications
- ... each qualification ...