Member Service Representative/Teller-Bedford

About the role

Service Credit Union is seeking a Member Service Representative Teller at our Bedford branch location. This role is a great step for anyone interested in a banking career with growth opportunities. Members are the priority at Service Credit Union, and every role is responsible for supporting member solutions and contributing positively to member experience.

Responsibilities

• Accurately process all transactions while maintaining proper security and exercising good judgement.
• Open and close member accounts.
• Provide outstanding service, problem resolution, and needs-based selling.
• Create a positive member experience every time through confidence and enthusiasm.
• Build and retain member relationships through service quality.
• Regular and reliable attendance is an essential function of this position.
• Perform other duties as assigned.

Requirements

• Cash handling experience desired.
• Customer service or retail experience preferred.
• Outstanding customer service skills.
• Excellent verbal and written communication skills.
• Good organizational skills with proven ability to multi-task.
• Ability to recognize and resolve member issues promptly, using courtesy and tact.
• High school diploma or equivalent required.

Benefits

• Great health and dental benefits starting day one.
• PTO, long-term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace.
• Free identity theft protection through IdentityForce.
• Tuition reimbursement.
• Training and career growth opportunities.

Pay

$21.00 per hour, flexible based on experience.