Business Support Specialist

About the Role

One New Creation is seeking a Business Support Specialist to support residential and commercial moving, call-center operations, customer scheduling, logistics, sales support, and overall operations. This role will coordinate day-to-day workflows, records, schedules, and cross-team follow-up. This is a full-time, 100% remote position open to candidates throughout the United States.

Responsibilities

• Maintain operational trackers, queues, assignments, schedules, records, and status updates.
• Coordinate routine handoffs between teams and follow up on missing information, overdue tasks, or unresolved requests.
• Review workflow data for exceptions, delays, or incomplete records and route issues to the appropriate owner across moving, call-center, and logistics operations.
• Prepare recurring operational summaries, task reports, and status updates for managers.
• Document procedures, process changes, handoff requirements, and recurring operational issues.
• Support process improvements to enhance accuracy, timeliness, and consistency in routine work.

Requirements

• Strong organization, follow-up, documentation, and problem-solving skills.
• Comfort using spreadsheets, task-management systems, shared documents, email, and workflow tools.
• Ability to manage multiple priorities and coordinate work across different teams.
• Clear written communication and attention to deadlines and status details.
• Ability to learn documented processes quickly and identify routine exceptions.
• A pre-employment background check is required.

Pay

Base salary: $55,500 - $63,500 per year

Schedule

Full-time, 100% remote position.