Business Support Specialist

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

About the role

This position is a five-day-a-week on-site role based out of our Palm Beach Gardens location, from 8:30 am to 5:00 pm.

• Responsible for overall strategic management of all locations, including developing and enforcing processes for handling meetings, guests, leadership requests, and facilities.
• Organize office operations and procedures.
• Support local Senior Leadership with travel, calendars, expenses, and special projects.
• Complete projects and special assignments by establishing objectives, determining priorities, managing time, gaining cooperation from others, monitoring progress, problem-solving, and adjusting plans/schedules as needed.
• Serve as the main point of contact on all facilities-related matters, including liaising with property managers, vendor relationships, and invoicing.
• Provide advanced internal client service, especially on escalated issues.
• Support local strategic leadership with travel, expenses, and business-related needs.
• Stay up to date with all meetings, events, and resources to support colleagues in execution, such as setting up meeting rooms prior to events.
• Provide quality service for all local facilities management.
• Work in partnership with other management team members to ascertain and carry out technical and business needs.
• Provide documentation support, procedure, and financial initiatives for the business relating to the location.
• Manage all vendor relationships relating to the location as well as supply management.
• Understand and manage meeting room equipment and capabilities.
• Participate in location strategy, organizational health, and financial reviews (non-confidential).
• Oversee key deliverables and ensure they are on time and accurate.
• Help drive employee engagement activities across the region.
• Provide concierge-level support for visitors and clients.
• Back-up phone support.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in a similar role within a professional office setting.
• Intermediate proficiency with MS Office.
• Ability to analyze and prioritize a variety of tasks and deadlines.
• Strong communication and interpersonal skills with a positive attitude.
• Well organized, with strong attention to detail, deadline-oriented, and self-motivated.

Preferred Qualifications

• Bachelor’s degree or higher.
• Bilingual (English/Spanish).
• 5+ years’ experience supporting Manager/C-level Executives.
• Facilities-related experience in a support capacity.

Benefits

• Generous time off, including personal and volunteering days.
• Tuition reimbursement and professional development opportunities.
• Hybrid and flexible work options.
• Charitable contribution match programs.
• Stock purchase opportunities.
• Competitive compensation.
• 401K savings and other retirement programs.
• Employee assistance programs.