Business Support Specialist

Primary Responsibilities

• Support assigned accounts by executing day-to-day sales and operational activities.
• Aid in preparation of account materials, presentations, and follow-ups for client and buyer meetings.
• Act as a secondary point of contact for routine client inquiries, ensuring timely responses and issue resolution.
• Process orders, promotions, and new item setups accurately and on time.
• Collaborate on promotional execution, pricing updates, and item changes across internal systems.
• Track and resolve order discrepancies, deductions, and fulfillment issues in partnership with internal teams.
• Maintain accurate sales, pricing, and promotional data across systems and reporting tools.
• Compile recurring reports on sales performance, distribution, and promotional activity.
• Identify data gaps or inconsistencies and proactively communicate issues to the sales team.
• Partner with internal teams (sales, analytics, retail support, and finance) to ensure seamless execution of client initiatives.
• Ensure alignment between internal teams and external clients on execution details and deadlines.
• Follow established workflows and best practices to support consistency and efficiency.
• Identify opportunities to improve processes, reporting, and tools that enhance sales effectiveness.
• Contribute to documentation and standard operating procedures to support team scalability.

Skills

• Sales Operations & Support: Experience supporting sales teams through order management, reporting, and execution in a retail or broker environment.
• Attention to Detail: Exceptional accuracy and follow-through with data, orders, and client deliverables.
• Organization & Time Management: Strong ability to manage multiple priorities, deadlines, and requests simultaneously.
• Communication & Collaboration: Clear, professional communicator who works effectively across functions and with key stakeholders.
• Data & Systems Proficiency: Comfortable working with sales data, spreadsheets, reporting tools, and retail systems.
• Problem Solving: Proactive approach to identifying issues, troubleshooting execution challenges, and escalating when needed.
• Retail & Industry Knowledge: Understanding of retail environments, promotions, item setup, and sales cycles.
• Team Orientation: Collaborative mindset with a strong service orientation toward internal and external stakeholders.
• Adaptability & Reliability: Thrives in a fast-paced environment, adjusts to shifting priorities, and consistently delivers dependable support.