Business Support Specialist

PRIMARY DUTIES AND RESPONSIBILITIES

• Billing Representative
• Communicate with customers about billing inquiries surrounding Veterinary Software invoices.
• Handle Tier II billing questions for customers.
• Process new contracts/orders in alignment with standard operating procedures and compliance requirements.
• Review and process contracts for financial terms and conditions, ensuring accuracy, completeness, and compliance with company policies and legal requirements.
• Maintain electronic filing and archiving of project-specific documents, including opening forms, contracts, proposals, and budget changes.
• Ensure appropriate approvals are obtained in accordance with company policies.
• Research and reconcile project-related billing issues, identifying and resolving variances.
• Create entries, credits, cancellations, and updates for VetSoft Products.
• Update and maintain customer subscription details, reflecting accurate requests.
• Resolve invoice discrepancies and work with internal teams to address issues promptly.
• Manage other IDEXX VETERINARY SOFTWARE projects as assigned.
• Data Management
• Use Excel skills to manage data in various systems.
• Collaborate with leadership and internal stakeholders on billing process design and workflow improvements.
• Support billing operations and ensure data integrity.
• UAT of new processes as part of large, scaled projects.
• Document new and existing billing processes to enhance efficiency and accuracy.

What You Need to Succeed

• High-quality interpersonal skills, with experience working with customers and maintaining good customer relationships.
• Strong verbal and written communication and cross-functional collaboration skills, including the ability to explain complex technical issues to both technical and non-technical users.
• Comfortable handling challenging conversations, such as declining requests for credit.
• A strong deductive reasoning and analytical skills to resolve issues.
• An attention to detail.
• Intermediate experience in Excel, including skills like SUM, VLOOKUP, and XLOOKUP.
• Prior experience working with SAP for order entry and reporting, though training will be provided for the right candidate.
• The ability to adjust to changes in the role as it evolves.
• An organized approach with the ability to multitask.
• Solid follow-through with minimal supervision.
• Comfortable adapting to situations and positively navigating change.
• Experience with process improvement.
• Ability to work independently and as part of a team.
• Technical record-keeping management skills.
• Details attention to detail, communication, data entry.

Job Type & Location

This is a Contract position based out of Westbrook, ME.

Pay And Benefits

The pay range for this position is $21.43 - $28.57/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Westbrook, ME.

Application Deadline

This position is anticipated to close on Jul 31, 2026.