Business Process Analyst / Technical Writer – ARNG CSO-S/SGS 1

Position Summary

Summit Technologies is seeking a Business Process Analyst / Technical Writer to support ARNG CSO-S/SGS staff action processes, SOPs, workflow documentation, training materials, process improvement, business rules, and technical writing. This position supports ARNG staff action control, correspondence standards, workflow management, and continuity.

Responsibilities

- Document business processes, workflows, procedures, and performance measures. - Develop and maintain SOPs, work instructions, training materials, continuity products, and process guides. - Support ARNG staff action training and workflow manager support. - Analyze existing processes and identify gaps, risks, and improvement opportunities. - Support data collection plans, reporting tools, records processes, and archive procedures. - Maintain electronic data requirements, file plans, inventories, and retrieval aids. - Support correspondence standards, templates, and staff action guidance. - Coordinate with Government leads, Action Officers, Workflow Managers, and directorates. - Communicate process improvement efforts to internal and external stakeholders. - Support SharePoint and repository content related to ARNG staff action processes.

Required Qualifications

- Bachelor’s degree in Business Administration, Public Administration, Communications, Technical Writing, English, Information Science, Management, or related field preferred. - Five to seven years of relevant experience in business process analysis, technical writing, SOP development, staff action support, workflow analysis, or process improvement. - Strong writing, documentation, analytical, and communication skills. - Proficiency with Microsoft Office, SharePoint, Teams, and Excel. - Ability to obtain and maintain CAC and Government system access.

Preferred Qualifications

- ARNG, NGB, Army, DoD, or headquarters staff experience. - Experience with staff action control, executive correspondence, workflow manager training, or business process improvement. - Experience developing Government SOPs, templates, or training guides.