Technical Writer / Business Process Consultant

CGI is seeking an experienced Technical Writer and Business Process Consultant to lead documentation and process standardization initiatives across complex enterprise business functions.

About the role

The ideal candidate will have 7+ years of experience in technical writing, business process analysis, or operational excellence, with exceptional written communication skills and hands-on expertise with enterprise collaboration platforms like Confluence or SharePoint. This role involves interviewing executives and technical SMEs to produce and maintain rigorous standard operating procedures (SOPs), detailed workflow diagrams, and centralized knowledge repositories that accurately reflect evolving enterprise application functionality.

This is a full-time, hybrid, on-site opportunity based in Raleigh, NC; Lafayette, LA; Hartford, CT; or St. Louis, MO.

Responsibilities

• Lead documentation and process standardization initiatives across business functions by producing high-quality operational documentation and knowledge assets.
• Develop and maintain enterprise SOPs.
• Create business process documentation and workflow diagrams.
• Standardize documentation across multiple business organizations.
• Maintain knowledge repositories.
• Ensure documentation reflects current application functionality.

Requirements

• At least 7+ years in technical writing, business process analysis, knowledge management, or operational excellence.
• Exceptional written communication and documentation skills.
• Experience creating SOPs, business process documentation, and knowledge articles.
• Experience interviewing executives, SMEs, and operational teams.
• Strong facilitation and process mapping skills.
• Experience with enterprise collaboration platforms such as Confluence or SharePoint.
• Bachelor's degree in computer science or related field.

Pay

A reasonable estimate of the current compensation range for this role in the U.S. is $71,700.00 – $194,000.00.

Benefits

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and well-being programs

About CGI

Life at CGI is rooted in ownership, teamwork, respect, and belonging. As a CGI Partner, you’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide opportunities to deepen your skills and broaden your horizons. CGI is one of the largest IT and business consulting services firms in the world.