Technical Writer-Business Support Specialist
About the role
The Business Support Specialist, Technical Writer will work hand in hand with global teams to define, manage, and control all documents, training tools, visual aids and forms or templates within one system to maintain and manage the overall standardization of such important records and instructions.
Responsibilities
- Work with subject matter experts to create simplified work instructions, playbooks and quality alerts by utilizing the client SOP’s and QAB’s.
- Report to the Quality Department while supporting the Program Management & Leadership Teams.
- Aid in internal audits and readiness confirmation using internal audit templates.
- Coordinate alignment regarding SOP updates.
- Manage the timeliness of document review annually as per the customer requirement.
- Control all forms of standardized work instructions, quality alerts, safety alerts, visual aids, playbooks within the document control procedures.
- Receive SOP’s from the client and organize for transference to SWI templates.
- Write simplified SWI’s by utilizing SOP’s.
- Update SWI’s by working with site leadership, SME’s/Operations leaders.
- Support teams in writing Playbooks for leadership roles and/or programs.
- Submit drafts to SME’s for approval.
- Track document update closure for timely implementation.
- Cook up alignment regarding SOP updates.
- Manage the timeliness of document review annually as per the customer requirement.
- Control all forms of standardized work instructions, quality alerts, safety alerts, visual aids, playbooks within the document control procedures.
- Receive SOP’s from the client and organize for transference to SWI templates.
- Write simplified SWI’s by utilizing SOP’s.
- Update SWI’s by working with site leadership, SME’s/Operations leaders.
- Support teams in writing Playbooks for leadership roles and/or programs.
- Submit drafts to SME’s for approval.
- Track document update closure for timely implementation.
- Cook up alignment regarding SOP updates.
- Manage the timeliness of document review annually as per the customer requirement.
- Control all forms of standardized work instructions, quality alerts, safety alerts, visual aids, playbooks within the document control procedures.
- Receive SOP’s from the client and organize for transference to SWI templates.
- Write simplified SWI’s by utilizing SOP’s.
- Update SWI’s by working with site leadership, SME’s/Operations leaders.
- Support teams in writing Playbooks for leadership roles and/or programs.
- Submit drafts to SME’s for approval.
- Track document update closure for timely implementation.
Requirements
- In-depth understanding of level 1 and level 2 documentation.
- 1-2 years of related experience.
- Proficient in organizational skills, language and mathematical technical writing.
- Possess team spirit, successful communication with a varying audience.
- Proficient with computer applications.
- Orchestrate multiple projects with project management experience a plus.
- Manage execution and prioritize as demand dictates.
- Professional, career driven, detail oriented and have strong computer skills.
- Prepare detailed work instructions for operations and coordinate with SME’s for approvals and updates.
Qualifications
- Education: Bachelor’s degree in a relevant field.
- Experience: 1-2 years of related experience.
Skills
- Technical writing.
- Document control.
- Project management.
- Communication.
- Computer applications.
Benefits
Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
Pay
The expected base pay range is $70,000.00 – $80,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
Schedule
Full Time