Technical Support Specialist

About the role

The Technical Support Specialist will join Koch Technology, supporting multiple Koch companies across various industries. The role involves providing consumer-focused IT support, diagnosing and troubleshooting issues related to software, printers, and other IT components.

Responsibilities

• Diagnose and troubleshoot IT issues for desktops, laptops, and mobile devices both onsite and remotely.
• Deploy and configure Office 365 products, manage VPN, wireless, and mobility settings.
• Troubleshoot hardware, network connectivity, printers, and software applications.
• Manage Active Directory, group policies, share drives, DNS, and network permissions.
• Handle new software standard exceptions and coordinate with service providers.
• Ensure compliance with Koch policies and procedures.
• Resolve known errors and provide workarounds based on IT policies.
• Administer business-specific applications.

Requirements

• Experience troubleshooting complex IT issues.
• Experience deploying software.
• Knowledge of MS operating systems and applications.
• Excellent communication, documentation, collaboration, and organizational skills.

Qualifications

• Experience in IT desk-side support.
• Experience with data reporting/data analytics.
• Experience with Service Now.
• Experience with KCS methodology (Knowledge-Centered Service).
• Experience with SCCM or other software deployment tools.
• Experience with troubleshooting Mac and Android/iOS issues.
• Experience deploying enterprise-wide IT solutions.
• Experience with AV/Conference room support.

Skills

• Experience in IT desk-side support.
• Experience with data reporting/data analytics.
• Experience with Service Now.
• Experience with KCS methodology (Knowledge-Centered Service).
• Experience with SCCM or other software deployment tools.
• Experience with troubleshooting Mac issues.
• Experience with troubleshooting Android and iOS issues.
• Experience deploying enterprise-wide IT solutions.
• Experience with AV/Conference room support.

Benefits

Our comprehensive benefits package includes medical, dental, vision, flexible spending and health savings accounts, life insurance, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave, and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.

Pay

Compensation details are confidential and provided at the time of offer. Please refer to the offer letter for specific details.

Schedule

This role requires an in-office presence in the Atlanta office. The exact schedule will be discussed during the interview process.