Technical Support Specialist

Responsibilities

- Respond to technical support requests via phone, email, and chat

- Troubleshoot hardware, software, and application issues

- Install, configure, and maintain computer systems and software

- Document support requests, resolutions, and system updates

- Assist with user account setup and password resets

- Escalate complex technical issues to senior IT teams

- Support Microsoft 365 and other business applications

- Guide users through troubleshooting steps and best practices

- Maintain accurate technical documentation

- Monitor support ticket queues and ensure timely resolution

- Assist with onboarding and device setup for new employees

- Perform additional technical support and administrative tasks as assigned

Requirements

• High school diploma or equivalent required
• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred
• 0–2 years of experience in IT support, technical support, customer service, or related roles
• Strong troubleshooting and analytical skills
• Excellent written and verbal communication abilities
• Proficiency with Microsoft Windows, Microsoft 365, and Microsoft Office
• Basic understanding of networking concepts and computer hardware
• Familiarity with Google Workspace is a plus
• Ability to manage multiple priorities in a remote work environment
• Professional, dependable, and customer-focused mindset

Qualifications

• Full-time position
• Remote work location in the United States
• Competitive entry-level compensation
• Medical, dental, and vision insurance
• Paid time off, holidays, and sick leave
• 401(k) retirement savings plan
• Paid training and onboarding
• Career growth into Systems Administrator, IT Support Engineer, Network Administrator, or Technical Services Analyst roles
• Performance-based bonuses
• Professional development and certification assistance
• Collaborative and supportive team environment