Technical Support Specialist

About the role

We are seeking a dedicated and customer-focused Technical Support Specialist to provide global technical assistance to healthcare providers who use Nox Medical hardware and software solutions.

This is a remote position. Work schedule would be Wednesday 10pm ET - Sunday 8am ET.

Responsibilities

• Providing global service and technical support in person, over the phone and/or through email to healthcare providers who use the Nox Medical hardware and software
• Investigate and document product performance and failure information
• Work collaboratively with Nox Medical Marketing, Sales, Product Specialists and, R&D to help troubleshoot product issues
• Test new versions of hardware and software
• Perform complaints documentation and handling

Qualifications

• Minimum 5 years’ work experience in the Sleep Diagnostic, medical device or other regulated industries.
• Excellent oral and written communication skills in English.
• A creative thinker that analyzes complex problems, collects data, establishes facts, draws valid conclusions, develops and executes corrective action plans
• Strong technical background. Have a high aptitude for learning new technology and clinical related science
• Be comfortable and accepting of an ever changing technology landscape
• Experience with customer service and technical support is a benefit
• RPSGT credential is a benefit
• Experience using Noxturnal software is a benefit
• French Intermediate language proficiency is a benefit

Pay

The Pay Range For This Role Is 70,000 - 80,000 USD per year(Remote (United States))