Technical Support Specialist

Key Responsibilities

• 40% Systems Software:
  • Performs assigned tasks of increasing complexity in the installation and maintenance of system software packages.
  • Codes, compiles, tests, debugs, modifies, and documents new or existing in-house software utilities.
• 35% Network Support:
  • Installs and provides day-to-day end user support of the local area network by identifying, analyzing, testing and correcting program, machine, data, or procedural problems.
  • Researches, tests and documents network (LAN/WAN/Enterprise) operating systems, application software products, and associated peripheral hardware.
  • Compiles and maintains documentation of hardware and software configurations.
  • Installs software and hardware in order to manage, monitor and otherwise support an extensive computer systems network.
  • Affords assistance in implementing a communications system connecting the various components of an enterprise network.
  • Affords assistance in monitoring performance and efficiency of an enterprise network.
• 20% Classroom Technology & AV Troubleshooting and Support:
  • Classroom Technology troubleshooting and repair (i.e. Switchers, Projectors and DVD/VCR).
• 5% Other duties as assigned.

Minimum Qualifications

• Education: Associate degree or 2 years of information technology or audio-visual experience.
• Experience: 2 years of Information Technology experience.
• Experience Substitution: Twelve months of experience/training for two years of college; an associate degree in computer science will substitute for the baccalaureate degree; a baccalaureate degree with twenty-four semester hours in computer science, management information systems (MIS), quantitative business analysis--computer science, electrical engineering, information systems and decision sciences, computer engineering, telecommunications, or computer information systems will substitute for one year of the required experience; a master's degree in the above fields will substitute for one year of the required experience; specialized degrees will substitute for a maximum of one year of the required experience.

Required Knowledge, Skills & Abilities

• Regular working hours are set at 8:00 a.m. until 5:00 p.m., Monday through Friday. Work hours may be changed to four (4), ten-hour days (Monday - Thursday) during summer months or otherwise as determined appropriate by the Chancellor.
• Must also be available to work holidays, irregular hours, and on-call as needed.
• Communicate clearly and tactfully on the telephone, in person or a classroom.
• Must be proficient with the operation of all IT related equipment utilized by the department necessary to perform assigned duties.
• Accuracy in all phases of work performed.
• Frequent lifting and/or carrying of objects weighing up to 40 lbs. without assistance.
• Some lifting and/or carrying of objects weighing between 40 and 70 lbs with assistance.
• Must be able to climb and work from ladders at various heights and in tight spaces.
• Working knowledge of A/V concepts and ability to coordinate and successfully and timely complete multiple simultaneous projects.
• Prepare and present written and oral reports.
• Able to learn Helpdesk system utilities and the methods and techniques of using a variety of hardware and software products.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing professional contacts/networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Drives university vehicle to and from work site as required on a daily basis.
• Perform all other duties as assigned.

Benefits

• Retirement
• Multiple medical insurance options
• Supplemental insurances (dental, term life, disability, accident, vision, etc.)
• Tax Saver Flexible Benefits Plan (saves tax dollars on some childcare and medical expenses)
• Holidays (14 per year, typically includes longer break at Christmas)
• Generous annual (vacation) and sick leave benefits
• Employee Assistance Program

Why Join BRCC?

• Baton Rouge Community College offers a collaborative work environment, a commitment to employee development, and the opportunity to support the mission of student success through strong institutional operations.

Application Instructions

• Passing pre-employment criminal background screen is required as a condition of employment.