Technical Support Specialist

Process Support Duties

• Process development, documentation, execution, ongoing management and improvement.
• Processes steps must be accomplished under tight, non-flexible time constraints and be extremely accurate in terms of formatting and content since these effects down-stream activities.
• Tracking of meetings, projects, waivers and reconciling information from multiple information sources (PVCS/Dimensions for configuration management, folder oriented databases, Project Server, and paper reports).
• Maintaining schedules, deliverables and analyst notes, which may include agenda preparation and minutes.
• Able to figure out how things can work with even when faced with incomplete information, understanding process along with its impacts and consequences as reflected in high quality and accuracy in work product.
• Concise effective written articulation, tenacity, and a high attribute for learning

Special Projects and Strategic Planning

• Policy Management
• Updates (All ISSO policies and SOPs)
• Internal / External Communication (Website Updates, Broadcasts (Security Alerts), Quarterly Newsletter, CIO Briefing (Weekly), Weekly Activity Reports, Waiver Requests (Centralize all waiver documents on the portal)
• Training and awareness
• Annual Awareness Training Updates
• Role-Based Training Updates
• Incident Response Updates
• Contingency Planning Updates

Program Administration

• Supply Orders
• ISSO Filing System Maintenance

Technical Writing

• ISSO Staff meetings (Agenda / minutes / action items posted to portal)
• Provide Technical writing support to designated teams meetings (Agenda / meeting minutes / action items)

Scorecard Management

• FISMA Goals
• eGov Goals

CSAM

• CSAM Tool Access Control

Remedy

• Resolve ISSO Remedy Tickets

Required Skills

• Excellent MS Word skills and ability to track multiple project events over multiple projects
• Maintain schedules and think analytically
• Concise writing skills and well skills in other MS Office Applications
• User experience with MS Project and retrieving information from databases is required
• Security Clearance is required