Technical Support Specialist

TEKsystems · Alpharetta, GA · 1 wk ago

On-siteInformation Technology$28–$30/hrContract

Key Responsibilities

Aid in configuring computers and setting up systems for new employees throughout the organization. Provide hardware support for new hires across the office. Offer second-level technical assistance to internal users, aiming for a high first-level resolution rate (over 90%). Manage and resolve incidents and service requests using tools such as Active Directory, Azure, and permissions management. Work with both Windows and Mac systems. Utilize ServiceNow for incident and request management as the company transitions to this platform. Maintain a customer-focused approach, ensuring timely and effective communication with users. Collaborate with team members across the country, including remote colleagues, to provide consistent and reliable IT support.

Skills

Servicenow
Troubleshooting
Technical support
Desktop
Windows 10
Hardware troubleshooting
Active directory
Windows
Assets
Hardware
Office 365
Help desk support
Help desk

Top Skills Details

Servicenow
Troubleshooting
Technical support
Desktop
Windows 10
Hardware troubleshooting
Active directory
Windows
Assets
Hardware
Office 365
Help desk support
Help desk

Nice to Have

Apple/Mac Troubleshooting Experience

Disqualifiers

The manager prefers candidates with moderate experience, neither too little nor too much.

Requirements

Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Benefits are subject to change and may be subject to specific elections, plan, or program terms.
If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems

We are partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

About TEKsystems Global Services

We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We are strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We are building tomorrow by delivering business outcomes and making positive impacts in our global communities.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.