Technical Support Specialist

Responsibilities

• Resolve Tier 1 support issues via phone, chat, email, and remote desktop tools, using internal knowledge bases and standard operating procedures.
• Troubleshoot and resolve issues related to Coreforce applications and hardware, including Polaris, Rocket, EOS devices, and accessories.
• Perform basic network and connectivity troubleshooting (LAN/WAN/Wi-Fi) and assist with simple configurations when needed.
• Accurately document all customer interactions, issue details, troubleshooting steps, and resolutions in the Zendesk ticketing system.
• Participate in scheduled on-call rotation to support after-hours client needs.

Qualifications

• High school diploma or GED required.
• 1+ years of experience in technical support, help desk, or IT service environment.
• Prior customer service or contact center experience.
• Familiarity with Windows OS, basic PC hardware, and general troubleshooting method.
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.

Company Overview

Coreforce is an innovative SaaS company providing digital solutions for frontline professionals. Our products, body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability.