Technical Support Specialist

About the role

The Technical Support Specialist will play a crucial role in enhancing customer satisfaction and product understanding by providing technical and product support, collaborating with the Technical Solutions Engineering team, and improving internal and external documentation.

Responsibilities

• Interact daily with customers to resolve technical and product questions
• Work closely with the Technical Solutions Engineering team to improve resolution rates
• Develop and improve technical support documentation
• Collaborate with the engineering and product teams to troubleshoot and resolve technical problems
• Engage with AI-assisted tools to enhance response quality and documentation

Requirements

• Proven experience in a product support role, particularly in a tech industry
• A customer-centric mindset with a passion for exceptional support and relationship-building
• Experience working with Product and Engineering teams to improve the product and internal tools
• Strong communication and interpersonal skills to articulate complex concepts clearly

Qualifications

• Technical support experience, preferably in software or technology
• Customer service background with a track record of resolving challenging problems
• Experience with Zendesk (nice-to-have)

Benefits

• Equity in an early-stage startup with product-market fit
• Daily lunch and snacks
• Medical, dental, and vision insurance
• One Medical membership
• Flexible sick benefits
• Annual learning and development stipend
• Home office setup stipend
• Wellness reimbursement program
• Annual team off-sites and in-person opportunities
• Hybrid work environment with in-person collaboration 3 days per week

Pay

$72K - $100K

Schedule

Hybrid work environment with in-person collaboration 3 days per week