Technical Support Specialist

Duties and Responsibilities

• Software installation and upgrades, software troubleshooting, image deployment, and patch maintenance.
• Maintain and develop documentation relative to hardware and software inventory.
• Work with users to analyze, troubleshoot, and repair computer hardware and software.
• Aid users with the use of supported hardware, software, and peripherals.
• Aid users with the use of supported audio-visual equipment, such as projectors and conferencing equipment.
• Participate in projects and maintenance.
• Support printer and copier related issues.
• Attend and actively participate in regular team meetings.
• Review, input, and update service tickets from the centralized ticketing system.
• Knowledge of troubleshooting procedures and good analytical skills.
• Proficient in all skills, policies, procedures, and protocols required to complete assigned tasks.
• Keep abreast of industry technologies to enhance technical skills.
• Provide excellent customer service at all times, maintain a good work ethic, and assist team members when needed.
• Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

Requirements

• Minimum Associates degree in Information Technology.
• Knowledgeable in Windows 11, Microsoft Office, Hardware and Software troubleshooting techniques.
• Knowledge of Active Directory, Printers and Print server, and Microsoft Outlook are preferred skills.
• Basic experience with network equipment and troubleshooting is a plus.
• Able to adjust work schedule to business needs.
• Able to lift 50 lbs. as needed to move equipment across the campus environment.
• Able to sit or stand for long periods.
• Able to absorb and retain information quickly.
• Able to present information in a user-friendly language.
• Self-motivated and directed.
• Able to effectively prioritize and execute tasks.
• Able to communicate effectively orally and in writing to internal and external groups of various levels of responsibility.