Business Operations Coordinator

About the Role

Accountable for performing all facets of the operations department to include tour reception, gifting, and contracts in accordance with T+L Standard Operating Procedures. Promote a professional atmosphere for our guests, Sales & Marketing staff.

Responsibilities

• Greet and qualify touring guests. Collect and validate all guest information. Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary. (15% time)
• Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions or concerns. (10% time)
• Distribute premiums to guests upon closure of presentation. Complete daily gift, tour, and contract reconciliation in all systems. (20% time)
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports. Prepare and balance cash, down payments, site stats for Contract Department. (20% time)
• File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards. (5% time)
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners. Assist Administrative Supervisor in support of Sales Staff. Preparation and maintenance of legal documents. (20% time)
• Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams. (10% time)
• Performs other duties as needed.

Requirements

• High School Diploma.
• One year of general office experience.
• One year of customer service experience.
• Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Skills

• Proficient in the use of the Central Reservation System (CRS) or EPNY (preferable).
• Proficient in Microsoft Word, Microsoft Outlook, and Microsoft Excel.

Benefits

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week. Certain benefits may be available to associates working fewer hours where required by applicable law.

• Medical, Dental, Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off, parental leave, and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.