Business Office Assistant

About the role

This is an entry‑level, casual receptionist position (16 hours per week, days vary) providing a great introduction to a clinical environment. Under the direction of the site designate leader, you will perform business and office maintenance activities such as patient appointments, registration, billing, cash collection, and phone communication, following established policies and procedures and Corewell’s Patient and Family Centered Care philosophy. Primary location: Royal Oak Hospital – 3601 W 13 Mile Rd, Royal Oak, Department of Cardiology Academic Heart and Vascular HOPD – Royal Oak Prof Svcs. Employment type: Part‑time, Day shift.

Responsibilities

• Demonstrates strong interpersonal and communication skills while supporting patients, families, providers, and colleagues.
• Maintains a welcoming presence and is often the first to speak with patients and families.
• Serves as a professional first point of contact, ensuring interactions are respectful and responsive to age, cultural, and developmental needs.
• Accurately accesses and updates patient information within the electronic medical record (EMR/HER).
• Completes required documentation for each visit or procedure, including verifying patient identity, confirming provider orders, and generating exam or visit requests.
• Communicates necessary information to patients and families while upholding HIPAA and confidentiality standards.
• Coordinates appointment scheduling and collaborates with providers and clinical offices to support efficient patient flow.
• Provides courteous and efficient telephone support, including answering calls, assisting callers, and directing inquiries to appropriate staff or departments.
• Provides timely and accurate information to patients, families, and internal stakeholders.
• Maintains a calm, approachable, and team‑oriented demeanor while promoting collaboration with coworkers.
• Demonstrates collaboration and approachability in all interactions.
• Monitors and replenishes supplies related to front desk needs, escalating broader inventory needs to supervisors.
• In a fast‑paced environment, manages multiple tasks simultaneously, including phone calls, check‑ins/check‑outs, and navigating between systems or screens.
• Demonstrates strong computer navigation skills, including scanning documents, managing work queues, and assisting patients with digital tools such as MyChart.
• Verifies insurance for patient eligibility and benefits and navigates payer websites as needed.
• Applies general insurance knowledge for eligibility and benefit review; preferred experience includes using insurance websites for verification (applicable to East Medical Group practices).
• Retrieves, organizes, and files medical records and ancillary documents with attention to detail and accuracy.
• Operates standard office and administrative technology, including computer systems, scanners, and other common tools.
• Actively participates in safety initiatives and risk‑mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Strong communication skills, multi‑task oriented, sensitivity to others.
• Ability to prioritize, self‑motivated and able to handle stressful situations.
• Able to accurately manage a great number of details in a fast‑paced environment while providing excellent customer service according to Corewell standards.
• Preferred: 1‑year experience in a clinical office setting.
• Preferred: Basic computer skills.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On‑demand pay program powered by Payactiv.
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.
• Eligibility for benefits is determined by employment type and status.

Schedule

• Position is CASUAL – 16 hours per week; days to work vary.
• Weekly Scheduled Hours: 16 Hours of Work; Variable Days Worked Monday to Friday.
• Shift: Day.
• Employment Type: Part‑time.