Business Office Assistant

Join Fort Hamer Dental Care—Thrive with a Team that Values Collaboration, Communication & Community!

About Fort Hamer Dental Care

Fort Hamer Dental Care, like each Heartland Dental Supported Office, is unique to the community and the patients they serve. Become a key member of a 7-person team that values autonomy, respect, skill utilization, and modern technology. Our office is fun, goal-driven, solutions-focused, and committed to transparent feedback and growth.

• We Celebrate Successes of All Sizes
• Birthdays & Work Anniversaries Matter
• Team Outings Keep Us Connected
• We Give Back to the Community

Office Location: 12106 US Highway 301 N., Parrish, FL 34219

Schedule

4-Day Work Week
Monday-Thursday, 7:00am-5:00pm
Hours Subject to Change

Benefits

• No Nights or Weekends – Enjoy a healthy work-life balance
• Full Benefits Package – Including health insurance, retirement plans & PTO
• Quarterly Bonus Potential – Rewarding hard work & dedication
• Dental Assistant Academy Training & CE classes included – We invest in your growth!
• Comprehensive Benefits: Health, Dental & Vision Insurance, College Savings & Retirement Savings Plans, 6 paid holidays, and paid time off (PTO)
• Training & Development: Front-loaded education and training; Heartland Dental University & CE Classes
• Flexible Pay Access: On-demand Daily Pay to access your earnings when you need them
• Bonus Potential: Employee Referral & Quarterly Bonus

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Requirements

• High School Diploma/GED
• 1 Year of Dental Front Office Work Experience
• Working knowledge of dental procedures and terminology
• Dentrix or other dental software experience
• Microsoft Office Suite, Outlook & Teams Experience
• Collaborative team player who thrives in supportive, family-like environments
• Dedicated, dependable with a positive attitude and service-oriented mindset
• Experience working in a fast-paced and customer-centric environment
• Strong communication, organization, and multitasking abilities
• Adaptable to changing workflows and team dynamics
• Detail-oriented with a proactive approach to problem-solving
• Excellent communication, organizational, and multi-tasking skills

Compliance & Confidentiality

The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation
• Prolonged periods sitting and standing
• Must be able to lift and carry up to 45 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year

TB Test Requirement

As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in the state of FL & TN.