Business Office Assistant

About the role

Looking for an individual with Medical Receptionist and EPIC training to join our clinical team.

Responsibilities

• Perform functions relating to business and office maintenance activities including patient appointments, registration, billing functions, cash collection, and phone communication.
• Follows the guidelines according to established policies and procedures.
• Demonstrates and provides good customer skills.
• Maintains a welcoming presence and is often the first to speak with patients and families.
• Serves as a professional first point of contact, ensuring interactions are respectful and responsive to age, cultural, and developmental needs.
• Accurately accesses and updates patient information within the electronic medical record (EMR/HER).
• Completes required documentation for each visit or procedure, including verifying patient identity, confirming provider orders, and generating exam or visit requests.
• Communicates necessary information to patients and families while upholding HIPAA and confidentiality standards.
• Collaborates with providers and clinical offices to support efficient patient flow.
• Provides courteous and efficient telephone support, including answering calls, assisting callers, and directing inquiries to appropriate staff or departments.
• Provides timely and accurate information to patients, families, and internal stakeholders.
• Manages multiple tasks simultaneously, including phone calls, check-ins/checking out, and navigating between systems or screens.
• Demonstrates strong computer navigation skills, including scanning documents, managing work queues, and assisting patients with digital tools such as MyChart.
• Verifies insurance for patient eligibility and benefits and navigates payer websites as needed.
• Applies general insurance knowledge for eligibility and benefit review; preferred experience includes using insurance websites for verification (applicable to East Medical Group practices).
• Retrieves, organizes, and files medical records and ancillary documents with attention to detail and accuracy.
• Operates standard office and administrative technology, including computer systems, scanners, and other common tools.
• Participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Strong communication skills, multi-task oriented, sensitivity to others.
• Ability to prioritize, self-motivated and able to handle stressful situations.
• Able to accurately manage a great number of details in a fast-paced environment while providing excellent customer service according to Corewell standards.
• Preferred 1-year experience in a clinical office setting.
• Basic computer skills.