Business Office Assistant
Center Overview Location: Compass Surgical Partners- Horizon Baptist Beaches Surgery Center – Jacksonville Beach, FL Address: 1577 Roberts Drive, Suite 120, Jacksonville Beach, FL 32250 Horizon Surgery Center Beaches, located on the campus of Baptist Medical Center, our physician-led ambulatory surgery center is dedicated to delivering high-quality, patient-centered outpatient care. The facility features three active operating rooms specializing in Orthopedic Hand, General Surgery, and Neuro-Spine procedures. In partnership with Compass Surgical Partners, we bring together the expertise of a local clinical team and the strength of national operational support. This collaboration fosters a culture where both patients and staff can thrive.
About the Role
The Business Office Assistant plays an essential role in creating a positive patient experience and supporting the efficient day-to-day operations of the business office. Responsibilities include patient check-in and check-out, scheduling, insurance and demographic verification, payment collection, documentation, and general administrative support. The ideal candidate is professional, organized, detail-oriented, and comfortable working in a fast-paced healthcare environment.
Responsibilities
- Greet patients, physicians, visitors, and vendors in a professional and welcoming manner.
- Perform patient check-in and check-out accurately and efficiently.
- Verify and update patient demographic, contact, and insurance information.
- Assist with scheduling and coordinating patient appointments and procedures.
- Answer incoming calls, respond to routine questions, and direct calls appropriately.
- Communicate appointment information, arrival instructions, and other administrative information to patients.
- Assist with registration forms, consents, insurance documentation, and other required paperwork.
- Collect and document patient payments, copayments, deductibles, and other applicable fees.
- Support insurance verification, authorizations, billing, and other revenue-cycle activities